Shipping & Returns
How We Ship
We provide shipping options through local transport companies for Domestic and International shipping.
We offer free shipping on all domestic Order of ¥2,500+ for local customers free store pickup is available at our location in Ei city Kagoshima Prefecture.
Shipping rates are calculated based on the weight and size of the parcel, the shipping method selected, and the distance from our address in Kagoshima to the destination.
As soon as your parcel ships, you will automatically receive a confirmation email including a tracking number for your shipment.
Free Shipping
Domestic orders of ¥2,500+ or more qualify for complimentary shipping - simply choose "Free Shipping" at checkout. Depending on the weight and size of your package, we will send your parcel via Japan post Ground at our discretion. If your order is time sensitive, please choose an expedited shipping option at checkout.
International Orders
We ship to all international destinations. We ship to international destinations via Japan Post (EMS), FedEx and DHL. currently we mostly use Japan Post (EMS) their rate is relatively low than other international courier services. Click on the link to check EMS shipping rate to your destination. but please note that our standard return policy still applies, and we are unable to cover international return shipping expenses should you need to return or exchange your items.
If your country is not displayed as an option at checkout, we do not currently support it as a shipping destination. You may try using a freight forwarding service, but please note that our standard return policy still applies, and we are unable to cover international return shipping expenses should you need to return or exchange your items.
Order Cancellations
To cancel your order, please CALL US as soon as possible at (070) 4324-0403 during our standard business hours:
Monday - Friday
11:00am - 5:00pm
Closed Sundays
We work to fulfill your orders as quickly as possible, and cancellation requests received by email may not be reviewed in time to cancel fulfillment of your order. Once your order is dispatched from our store, we are not liable for any return shipping costs associated with cancelling/reversing your order, and (per our return policy) may not be able to offer a full refund depending on the items in your order.
Returns & Exchanges
We want to ensure that you enjoy your purchase. If a teaware item does not meet your expectations, we will gladly accept a return for store credit or offer a replacement if returned within 30 days of delivery. We do not offer exchanges, replacements, returns, or refunds after 30 days of delivery.
For food safety, we cannot accept returns of tea; all tea sales are final. We recommend buying a smaller amount to taste before committing to a larger purchase; single-serving samples are available for purchase for each of our teas. If there is a problem with the tea you received, please contact us.
There was a flaw or mistake on my order.
If we made a mistake in packing your order, or there is a significant flaw to the item, we will send you a replacement right away. Please contact us immediately after opening your order. We will email a return shipping label. Please package the item or items securely and ship them back to us. We suggest shipping the item in its original packaging.
My order arrived damaged.
Please inspect the contents of your order promptly upon receipt; while we package our orders as securely as possible, damage can occur during transit. If your order arrived damaged, please contact us within 5 days of delivery. We will ask that you provide images of the damage. After verifying, we will ship you a replacement and file a claim with the carrier. We recommend that you keep the original items and packaging in your possession until the claim has been processed. Depending on the situation, we may provide a return shipping label and ask you to return the items to us.
My package is lost / did not arrive.
If your package is lost, we will ship you a replacement and file a claim with the carrier. If you suspect your package is lost, please contact us immediately. Please note that it may take 1-2 days for tracking information to become available after we ship a parcel, and this delay is usually not an indication that it is missing. Occasionally, packages that have been marked as delivered take an additional 1-2 days to actually arrive.
My package was sent to the wrong address.
Our shipping labels are automatically generated based on the shipping address provided at checkout. If your package is sent to the wrong address, this indicates that the address was entered incorrectly at checkout. We cannot provide an exchange, replacement, refund, or return in this type of situation.
For this reason, we ask that you carefully review your order information prior to placing your order. This is especially important with express payment methods like Apple Pay, Google Pay, and Shop Pay, as these services will automatically submit the default shipping address you have saved with them, unless you manually change it during checkout.
If you notice a mistake after placing your order, please call us at (070) 4324-0403 as soon as possible during our business hours to correct the mistake. We work to fulfill your orders as quickly as possible, and edit/cancellation requests received by email may not be reviewed in time to update or cancel fulfillment of your order. Once your order is dispatched from our store, we are not liable for any return shipping costs associated with editing/cancelling/reversing your order, and may not be able to offer a full refund depending on the items in your order.
I changed my mind / I don’t like what I bought.
While we try our best to accurately describe our products through pictures and words, we understand that preferences can be highly subjective. If an item does not meet your expectations, we will gladly offer store credit or an exchange/replacement within 30 days of delivery. Items must be returned to us in unused condition to qualify. Please contact us for return instructions.
For food safety, we cannot accept returns of tea; all tea sales are final. We recommend buying a smaller amount to taste before committing to a larger purchase; single-serving samples are available for purchase for each of our teas. If there is a problem with the tea you received, please contact us.
I broke my teaware - will you replace it?
Teaware can be delicate and requires reasonable care when handling. We do not offer exchanges, replacements, returns, or refunds of any kind on items where damage was incurred by the customer.
Return Shipping Labels
For non-tea items, should you receive the incorrect items, or your items arrive flawed or damaged, we will issue an expenses-paid return shipping label via email. We issue a maximum of 1 such return label per order.
We are not liable for return shipment expenses if items are returned for reasons other than incorrect packing, damage, or flaws in workmanship. We are also unable to cover return shipment expenses on international orders.
Please note that we do not offer postage-paid return labels for certain oversized / heavy items. We are happy to provide images of these items prior to shipment for quality verification. Should you need to return such items after you receive them, we are not liable for any incurred return shipping expenses.